Contact Us

Effective Date: September 29, 2026

We’re Here to Help

At RAWCLIFFE MODE LTD, we believe helpful and responsive customer support is an important part of a positive shopping experience.

Whether you have a question about our jewelry, need help with an order, want to check delivery information, or need assistance with a return or refund, our customer support team is available to help.

Customer Support

For questions regarding products, orders, payments, shipping, returns, exchanges, or general enquiries, please contact us using the details below.

Email: payment@rawcliffemode.net
Phone: +44 7737311409

We aim to review customer enquiries and respond as promptly as reasonably possible.

Order Assistance

If you are contacting us about an existing order, please include your order number whenever possible.

Providing your order number allows us to locate your purchase more efficiently and may help us resolve your enquiry faster.

You may contact us about:

• Order status

• Product information

• Payment questions

• Shipping and delivery

• Tracking information

• Returns and exchanges

• Refunds

• Damaged or incorrect items

• General product enquiries

Product Questions

If you would like additional information about a jewelry product before placing an order, please contact our support team.

We can assist with questions relating to information provided on the relevant product page, including available options, product details, and general purchasing information.

Returns & Refunds

If you need assistance with a return, exchange, cancellation, or refund, please contact us before sending an item back.

Our team can provide the appropriate return instructions and help explain the next steps based on your situation.

For complete information, please review our Returns & Exchanges Policy.

Shipping Questions

If your order is delayed, you have a question about tracking, or you believe your package may be missing, please contact us with your order number and delivery details.

We will make reasonable efforts to review the shipment information and assist with delivery-related concerns.

For more information, please see our Shipping Policy.

Business Information

RAWCLIFFE MODE LTD

8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Website: rawcliffemode.net

Email: payment@rawcliffemode.net

Phone: +44 7737311409

Contact Form

If a contact form is available on our website, please provide accurate information so that we can respond to your enquiry.

Depending on the nature of your request, we may ask for information such as:

• Name

• Email address

• Order number

• Subject of your enquiry

• Details of your request

Please do not submit sensitive payment information, such as your full card number or security code, through a contact form.

Response Times

We aim to respond to customer enquiries as quickly as reasonably possible.

Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of the request.

Some enquiries may require additional review before a complete response can be provided.

Privacy

Information submitted when contacting us will be handled in accordance with our Privacy Policy.

We use customer contact information where necessary to respond to enquiries, provide customer service, manage orders, and fulfill applicable business or legal obligations.

Feedback

Your feedback is valuable to us.

If you have suggestions about our products, website, shopping experience, or customer service, we welcome you to contact us.

Customer feedback helps us identify opportunities to improve our products and online shopping experience.

Stay Connected

For the latest product updates, new arrivals, and other store information, customers may visit rawcliffemode.net and explore our online collections.

Contact Us

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We look forward to assisting you.

RAWCLIFFE MODE LTD
Contact Us
Effective Date: September 29, 2026