Terms of Service

Effective Date: September 29, 2026

Welcome to RAWCLIFFE MODE LTD. These Terms of Service govern your use of our website, rawcliffemode.net, and your purchase of jewelry and related products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or completing a purchase.

1. About Us

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Website: rawcliffemode.net
Email: payment@rawcliffemode.net
Phone: +44 7737311409

We operate an online retail store offering jewelry and related fashion accessories.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for fraudulent, unlawful, or unauthorized activities.

• Attempt to interfere with the operation or security of the website.

• Access or attempt to access areas of the website that are not intended for public use.

• Introduce malicious software, harmful code, or other disruptive material.

• Copy, reproduce, or commercially exploit website content without permission.

We reserve the right to restrict access to the website where reasonably necessary to protect our website, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and availability displayed on our website are accurate and up to date.

Because product images may appear differently depending on your device or screen settings, slight differences in color or appearance may occur.

Jewelry characteristics, dimensions, finishes, and other product details will be presented on the relevant product page where applicable.

If we identify a material error in a product description or price before an order is dispatched, we may contact you to clarify the information or provide appropriate options.

4. Product Availability

Products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.

If an ordered item becomes unavailable after purchase, we will contact you and provide an appropriate solution, which may include a replacement where available or a refund for the unavailable item.

5. Prices and Payment

All product prices are displayed on the website at the time of purchase.

Where applicable, delivery charges and any other applicable charges will be shown before you complete your order.

We accept the payment methods displayed at checkout.

Payments are processed through secure payment services and may be subject to verification and fraud-prevention checks.

You confirm that the payment information provided during checkout is accurate and that you are authorized to use the selected payment method.

6. Order Placement and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

After your order has been received, we may send an order confirmation to the email address provided during checkout. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

An order may be cancelled or declined where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or product information error.

• Payment cannot be successfully authorized.

• We identify a suspected fraudulent or unauthorized transaction.

• We are unable to fulfil the order for legitimate operational reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the affected amount.

7. Shipping and Delivery

Orders are prepared and shipped according to our Shipping Policy.

Delivery estimates are provided for guidance and may vary depending on destination, carrier operations, customs processing, weather, public holidays, or other circumstances outside our reasonable control.

Once an order has been dispatched, customers may receive tracking information where available.

For further information about delivery times, shipping charges, and delivery issues, please refer to our Shipping Policy.

8. Returns, Exchanges and Refunds

We want customers to have a clear and straightforward purchasing experience.

Returns, exchanges, and refunds are handled according to our Returns & Exchanges Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

If you receive an item that is faulty, damaged, incorrect, or materially different from its description, please contact us as soon as reasonably possible so that we can review the issue and provide an appropriate solution.

9. Consumer Rights

These Terms are not intended to remove or restrict any rights that you may have under applicable consumer protection laws.

For UK consumers, products supplied should meet applicable legal standards, including being as described, of satisfactory quality, and fit for their intended purpose where required by law.

Where a statutory consumer right applies, these Terms will not override that right.

10. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, or special offers.

Each promotion may have additional terms, such as eligibility requirements, minimum order values, product exclusions, or expiration dates.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

We reserve the right to correct obvious errors in promotional information and to withdraw a promotion where reasonably necessary.

11. Intellectual Property

Unless otherwise stated, content available on our website, including text, photographs, graphics, logos, product descriptions, page layouts, and other materials, belongs to RAWCLIFFE MODE LTD or is used with appropriate permission.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

12. Third-Party Services and Links

Our website may contain links to third-party websites or may use third-party services such as payment processors, delivery providers, analytics services, or other technology providers.

Third-party services may operate under their own terms and privacy policies.

RAWCLIFFE MODE LTD is not responsible for the content, availability, or independent practices of third-party websites that are outside our control.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of maintenance, technical problems, security measures, hosting issues, or circumstances beyond our reasonable control.

We may update, modify, suspend, or discontinue parts of the website where reasonably necessary.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, RAWCLIFFE MODE LTD will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed or for matters outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights or our legal responsibilities for matters that cannot lawfully be excluded or limited.

15. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruption, strikes, government actions, widespread technical failures, cyber incidents, or significant disruptions affecting delivery networks or service providers.

Where such an event affects your order, we will make reasonable efforts to communicate relevant information and minimize the impact where possible.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We may collect and use information necessary to process orders, provide customer support, arrange delivery, process payments, prevent fraud, and operate our website.

Please review our Privacy Policy for additional information about how personal information is handled.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, legal requirements, or business practices.

The latest version will be published on this page with its effective date.

Your continued use of the website after an updated version becomes effective means that the updated Terms will apply to future use of the website and purchases made after that date.

18. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have legal rights to bring proceedings in the courts applicable to your place of residence where such rights are provided by applicable law.

19. Contact Us

If you have questions regarding these Terms, an order, a product, payment, delivery, returns, or any other matter, please contact us.

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We aim to respond to customer enquiries as promptly as reasonably possible.

RAWCLIFFE MODE LTD
Effective Date: September 29, 2026