Frequently Asked Questions

Effective Date: September 29, 2026

Welcome to RAWCLIFFE MODE. Below are answers to some of the questions customers may have about shopping with us.

If you cannot find the information you need, please contact our customer support team.

1. What does RAWCLIFFE MODE sell?

RAWCLIFFE MODE is an online jewelry store offering a selection of jewelry and related fashion accessories for different styles and occasions.

Product details are provided on the relevant product pages.

2. How can I place an order?

To place an order:

Browse our jewelry collections.
Select the product you would like to purchase.
Choose any available options.
Add the item to your shopping cart.
Review your order.
Enter your billing and delivery information.
Select an available payment method.
Complete your purchase through checkout.

An order confirmation may be sent to the email address provided during checkout.

3. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at payment@rawcliffemode.net.

We will make reasonable efforts to accommodate requests received before an order has been processed or dispatched.

If your order has already been dispatched, you may need to follow the applicable cancellation or returns procedure.

4. What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your location and the payment services available at the time of purchase, available options may include major credit or debit cards and other supported electronic payment methods.

5. Is my payment information secure?

We take reasonable measures to support secure online payments.

Payment information is processed through the payment services available at checkout. Customers should enter payment information only through the designated checkout interface.

Please do not send complete card numbers or security codes through email or other customer-service communication channels.

6. Why was my payment declined?

A payment may be declined because of incorrect payment details, insufficient funds, bank restrictions, payment-provider checks, security verification, or other reasons determined by your financial institution or payment provider.

If your payment fails, check your payment information or try another available payment method.

7. How long does order processing take?

Orders are normally processed after successful payment and order confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

8. How long will delivery take?

Delivery times depend on the destination, shipping method, carrier, and other transportation circumstances.

Any estimated delivery timeframe shown during checkout should be used as the primary delivery estimate for your order.

For more information, please see our Shipping Policy.

9. Will I receive tracking information?

Where tracking is available for your selected shipping method, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the package enters the carrier’s system.

10. What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us at:

payment@rawcliffemode.net

Please include your order number so that we can review the shipment information.

11. What if my package shows as delivered but I cannot find it?

First, check your delivery address, safe-place instructions, household members, building reception, and nearby delivery locations where appropriate.

If you still cannot locate the package, contact us with your order number and delivery information so we can help investigate the issue.

12. Can I return my jewelry?

Yes, eligible online purchases may generally be returned in accordance with our Returns & Exchanges Policy and applicable consumer law.

For many online purchases, UK consumers have a statutory 14-day cancellation period beginning when the goods are received.

Please contact us before sending a return so that we can provide the appropriate instructions.

13. How do I request a return?

Please email:

payment@rawcliffemode.net

Include your:

Order number
Name
Email address
Product information
Reason for contacting us, where applicable
Preferred resolution, such as refund or exchange

We will provide the relevant next steps.

14. Can I exchange an item?

Exchanges may be available where the requested replacement product is in stock.

Please contact us with your order number and details of the item you would like to exchange.

Availability may affect whether an exchange can be completed.

15. What if I receive a damaged or incorrect item?

Please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the affected item or packaging where appropriate.

We will review the circumstances and work with you toward an appropriate resolution.

16. When will I receive my refund?

Eligible refunds will be processed in accordance with our Returns & Exchanges Policy and applicable law.

Once a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

17. Do I have to pay return shipping?

For a statutory cancellation, return shipping costs may generally be the customer’s responsibility where legally permitted and where the customer was properly informed of this responsibility before purchase.

Different rules may apply when an item is faulty, damaged, or incorrectly supplied.

Please review our Returns & Exchanges Policy for details.

18. How should I care for my jewelry?

We recommend keeping jewelry away from excessive moisture, perfume, cosmetics, household chemicals, and chlorine where appropriate.

It is also generally advisable to remove jewelry before swimming, exercising, showering, cleaning, or sleeping.

For more detailed recommendations, please visit our Jewelry Care page.

19. Can jewelry change color over time?

Some jewelry materials and finishes can naturally change appearance over time due to exposure to moisture, perspiration, cosmetics, chemicals, air, and regular wear.

Proper cleaning and storage can help reduce tarnishing and discoloration.

For product-specific information, please refer to the relevant product description.

20. How should I store my jewelry?

When not being worn, keep jewelry in a clean, dry, protected place.

We recommend storing pieces separately where possible to reduce scratching and tangling.

A jewelry box, individual pouch, or suitable storage case can provide additional protection.

21. Can I wear jewelry while swimming?

We generally recommend removing jewelry before swimming or using a hot tub.

Chlorine and other chemicals may affect certain metals, finishes, and gemstones.

22. Can I wear jewelry while exercising?

We recommend removing jewelry before exercising or participating in physical activities.

Perspiration, friction, impact, and contact with equipment can increase the risk of damage or premature wear.

23. Where can I find product information?

Product information is provided on individual product pages.

Depending on the item, information may include product description, photographs, available options, dimensions, pricing, and other relevant details.

If you need clarification about a product before purchasing, please contact us.

24. Do you ship internationally?

Where international delivery is available, applicable shipping options will be displayed during checkout.

International orders may be affected by customs procedures, local import requirements, transportation delays, or other destination-country requirements.

25. Could I be charged customs or import fees?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, such charges may be the responsibility of the recipient unless otherwise stated during checkout.

Customers should check their local import requirements before placing an international order.

26. How can I contact RAWCLIFFE MODE?

You can contact our customer support team using the following information:

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

27. How quickly will you respond to my enquiry?

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of the request.

28. Where can I find your store policies?

Our main customer policies are available through the website and include:

Terms of Service
Privacy Policy
Shipping Policy
Returns & Exchanges
Payment Policy
Cookie Policy
Jewelry Care
Accessibility Statement

We recommend reviewing the relevant policy before placing an order.

29. What if my question is not answered here?

If your question is not covered in this FAQ, please contact us directly.

Email: payment@rawcliffemode.net
Phone: +44 7737311409

Please include your order number if your enquiry relates to an existing purchase.

We will do our best to provide clear and helpful assistance.

RAWCLIFFE MODE LTD
Frequently Asked Questions
Effective Date: September 29, 2026

FAQ