Payment Policy

Effective Date: September 29, 2026

At RAWCLIFFE MODE LTD, we aim to provide a secure, straightforward, and transparent payment experience for every customer.

This Payment Policy explains how payments are handled when you purchase jewelry and related products through rawcliffemode.net.

1. About Us

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Website: rawcliffemode.net
Email: payment@rawcliffemode.net
Phone: +44 7737311409

2. Accepted Payment Methods

We accept the payment methods displayed as available during checkout.

Depending on your location and the payment options enabled at the time of purchase, available methods may include major credit or debit cards and other supported electronic payment methods.

The available payment methods and any applicable charges will be shown before you complete your purchase.

Payment methods may change from time to time based on availability, payment provider requirements, or technical considerations.

3. Payment Processing

When you place an order, payment information is submitted through the secure payment processing system available at checkout.

RAWCLIFFE MODE LTD does not request customers to send complete card numbers, security codes, or passwords by email, telephone, social media message, or other informal communication channels.

Customers should enter payment information only through the designated checkout or payment interface.

4. Payment Authorization

By submitting an order, you confirm that:

• The payment information provided is accurate.

• You are authorized to use the selected payment method.

• The transaction is being made for a legitimate purchase.

• The information supplied during checkout is complete and accurate.

Payment authorization may be subject to verification by the relevant payment provider or financial institution.

An order may remain pending until payment authorization has been successfully completed.

5. Payment Security

We take reasonable measures to protect payment-related information and reduce the risk of unauthorized transactions.

Payment processing may involve third-party payment service providers that use security controls designed to protect payment information during online transactions.

Depending on the payment method and circumstances, additional authentication or verification may be required before a payment can be completed.

We do not intentionally store complete payment card information on our website unless such storage is specifically handled by an authorized payment service provider in accordance with its applicable security requirements.

6. Payment Verification and Fraud Prevention

To protect customers and our business, certain transactions may be subject to additional verification or fraud-prevention checks.

An order may be delayed, declined, or cancelled where there are reasonable concerns regarding:

• Unauthorized payment activity

• Suspicious transaction patterns

• Inconsistent billing or delivery information

• Payment authorization failure

• Potential fraud

• Other legitimate payment-security concerns

Where appropriate, we may contact the customer using the information provided during checkout to verify an order.

7. Billing Information

Customers are responsible for providing accurate billing and contact information.

Please ensure that the following information is correct where requested:

• Full name

• Billing address

• Email address

• Telephone number

• Payment information

Incorrect information may prevent a payment from being authorized or may delay order processing.

8. Currency and Pricing

Product prices are displayed on the website in the currency shown at the time of purchase.

The final order total, including applicable product prices and delivery charges, will be presented during checkout before payment is submitted.

Your card issuer or financial institution may apply its own currency conversion fees or other charges when the transaction is processed in a currency different from your account currency.

RAWCLIFFE MODE LTD does not control fees independently imposed by a customer’s bank or card issuer.

9. Payment Confirmation

After a successful payment and order submission, customers may receive an order confirmation by email.

The confirmation may include information such as:

• Order number

• Products purchased

• Order total

• Delivery information

• Customer contact details

Please review the confirmation and contact us promptly if any information appears incorrect.

10. Failed or Declined Payments

If a payment is declined, your order may not be successfully completed.

A payment can be declined for reasons determined by the card issuer, bank, payment provider, security checks, insufficient funds, incorrect payment details, or other circumstances.

If your payment is unsuccessful, please check the payment information and, where appropriate, contact your bank or payment provider.

You may also try another available payment method displayed at checkout.

11. Duplicate Payment Concerns

If you believe that you have been charged more than once for the same order, please contact us as soon as possible.

Please provide:

• Your order number

• Name used for the order

• Email address

• Date and approximate time of the transaction

• Relevant payment or transaction reference, if available

We will review the order and payment records and assist with resolving any confirmed duplicate charge.

12. Payment Holds or Pending Transactions

Depending on the payment method used, your bank or payment provider may temporarily show a transaction as pending or may place a temporary authorization hold.

A pending authorization does not necessarily mean that the final payment has been completed or captured.

The timing for releasing a pending authorization is generally determined by the relevant financial institution or payment provider.

If a pending transaction remains unresolved for an unusual period, please contact your bank or payment provider first and then contact us if further assistance is required.

13. Refunds

Eligible refunds are handled in accordance with our Returns & Exchanges Policy and applicable consumer law.

Where a refund is approved, it will generally be returned using the original payment method unless another method is agreed or required by applicable circumstances.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

RAWCLIFFE MODE LTD does not control the processing time applied by an external financial institution after a refund has been submitted.

14. Cancellations and Payment Reversals

If an order is cancelled before payment has been captured, the payment authorization may simply be released by the payment provider.

If payment has already been captured, an applicable refund will be processed in accordance with our cancellation and refund procedures.

Nothing in this Payment Policy limits any statutory cancellation or refund rights that apply to consumers.

15. Payment Disputes

If you have a question or concern about a payment, we encourage you to contact us before initiating a formal payment dispute where possible.

Our customer support team can review:

• Order information

• Payment status

• Refund status

• Duplicate charges

• Payment-related order issues

Please contact:

payment@rawcliffemode.net

Providing your order number will help us investigate the issue more efficiently.

16. Third-Party Payment Providers

Payment transactions may be processed by third-party payment service providers.

These providers may process payment information according to their own terms, privacy policies, security practices, and applicable requirements.

RAWCLIFFE MODE LTD does not control the independent policies or processing systems of third-party payment providers.

17. Personal and Payment Information

Personal information associated with an order is handled in accordance with our Privacy Policy.

We collect and use information necessary to process transactions, fulfill orders, provide customer support, prevent fraud, comply with legal requirements, and maintain our website and services.

We do not ask customers to provide complete card details through ordinary customer-service email communications.

18. Customer Responsibility

Customers should take reasonable precautions when making online payments.

We recommend that customers:

• Use a secure internet connection.

• Keep payment credentials confidential.

• Do not share card security codes with other individuals.

• Review the order total before completing payment.

• Keep order confirmation information for their records.

• Contact us promptly if they believe an unauthorized transaction has occurred.

19. Payment Information and Order Records

For legitimate business, accounting, customer-service, fraud-prevention, and legal purposes, certain transaction and order information may be retained in accordance with our Privacy Policy and applicable legal requirements.

Payment card information may be handled directly by authorized payment providers rather than being stored by RAWCLIFFE MODE LTD.

20. Changes to Payment Methods

We may add, remove, or modify available payment methods from time to time.

Payment methods displayed at checkout represent the options currently available for the relevant order.

Changes to available payment methods do not affect completed transactions.

21. Consumer Rights

Nothing in this Payment Policy excludes or limits any consumer rights that cannot legally be excluded or restricted.

Where a payment, refund, cancellation, or other transaction issue is governed by mandatory consumer protection law, those legal rights will continue to apply.

22. Policy Updates

We may update this Payment Policy when necessary to reflect changes to our payment methods, payment providers, security practices, business operations, or applicable legal requirements.

The latest version will be published on this page with its effective date.

23. Contact Us

If you have any questions regarding payments, refunds, failed transactions, duplicate charges, or other payment-related matters, please contact us:

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We aim to assist with payment-related enquiries as promptly as reasonably possible.

RAWCLIFFE MODE LTD
Effective Date: September 29, 2026