Privacy Policy

Effective Date: September 29, 2026

At RAWCLIFFE MODE LTD, we value the privacy and security of our customers. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or make a purchase through rawcliffemode.net.

By using our website, placing an order, creating an account, or contacting our customer service team, you acknowledge the practices described in this Privacy Policy.

1. Company Information

Company Name: RAWCLIFFE MODE LTD
Business Address: 8 ST CHRISTOPHERS ROAD PRESTON UNITED KINGDOM PR1 6NL
Website: rawcliffemode.net
Email: payment@rawcliffemode.net
Phone: +44 7737311409

If you have questions about this Privacy Policy or how your information is handled, please contact us using the details above.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

2.1 Information You Provide

When you place an order, create an account, contact us, or submit information through our website, we may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information

• Order details

• Product selections

• Return or exchange information

• Customer service communications

• Other information you voluntarily provide

We aim to collect only information that is reasonably necessary to operate our website and provide our services.

3. Order Information

When you purchase jewelry or other products through our website, we may collect information relating to your order, including:

• Order number

• Products purchased

• Product quantity

• Product price

• Order date

• Shipping information

• Billing information

• Delivery status

• Return or exchange information

• Refund information

This information allows us to process purchases, fulfil orders, provide customer support, and maintain appropriate transaction records.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected at checkout, the relevant payment provider may process information such as payment card details, billing information, transaction information, and other information required to authorize the payment.

We do not intentionally store complete payment card numbers on our own website.

Payment providers may process transaction information independently in accordance with their own privacy policies and applicable requirements. Stripe’s privacy documentation notes that transaction data can include information such as name, email, billing or shipping address, payment method information, purchase amount, transaction date, and refund or chargeback information.

5. Automatically Collected Information

When you access rawcliffemode.net, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Pages visited

• Referring pages

• Date and time of access

• Website interaction information

• Approximate location information

• Technical and diagnostic information

This information may help us maintain website functionality, understand visitor activity, improve performance, and identify potential security issues.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies may help us:

• Keep products in your shopping cart;

• Remember selected preferences;

• Maintain website functionality;

• Understand website usage;

• Improve website performance;

• Measure website traffic; and

• Support security and fraud prevention.

You may control cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

Please also refer to our Cookie Policy for additional information.

7. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

• Process and fulfil orders;

• Arrange product delivery;

• Process payments;

• Confirm transactions;

• Provide customer service;

• Respond to enquiries;

• Process returns and exchanges;

• Process refunds;

• Provide information about products;

• Maintain customer and transaction records;

• Improve our website and shopping experience;

• Detect and prevent fraud;

• Protect the security of our website;

• Troubleshoot technical problems;

• Comply with applicable legal obligations; and

• Establish, exercise, or defend legal rights.

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

8. Customer Communications

We may use your contact information to communicate with you about matters relating to your order or use of our website.

These communications may include:

• Order confirmations;

• Payment confirmations;

• Shipping updates;

• Delivery information;

• Return or refund updates;

• Customer service responses; and

• Important service-related notices.

These communications are considered part of providing our services and may still be sent even if you have opted out of promotional communications.

9. Marketing Communications

Where permitted by applicable law, we may send promotional communications about our jewelry collections, products, offers, or other store updates.

You can unsubscribe from promotional emails by following the unsubscribe instructions included in the relevant message.

You may also contact us directly if you no longer wish to receive marketing communications.

Opting out of promotional communications will not prevent us from sending essential communications concerning an existing order or transaction.

10. Sharing Personal Information

We do not sell customer personal information as a general business practice.

We may share personal information with selected service providers when necessary to operate our business and provide services to customers.

These providers may include:

• Payment processors;

• Shipping and delivery companies;

• Website hosting providers;

• E-commerce technology providers;

• Customer support services;

• Analytics providers;

• Fraud prevention and security providers;

• Professional advisers; and

• Government authorities where required by law.

Information shared with service providers will generally be limited to what is reasonably necessary for the relevant service or legal purpose.

11. Payment Processors and Fraud Prevention

Payment providers may process transaction and technical information to authorize payments, prevent fraudulent transactions, verify payment methods, and manage refunds or disputes.

For example, payment providers may use transaction information and other relevant data to identify potentially unauthorized or fraudulent activity. Stripe’s Privacy Center describes fraud prevention and payment verification as part of its processing activities for transactions made through businesses using its services.

Such processing may be governed by the payment provider’s own privacy policy and applicable legal requirements.

12. Shipping and Delivery Providers

To fulfil an order, we may provide relevant customer information to shipping or delivery providers.

This may include:

• Recipient name;

• Delivery address;

• Contact telephone number;

• Email address where required; and

• Order or shipment reference information.

This information is provided so that the carrier can deliver your order and provide relevant delivery services.

13. Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws;

• Respond to lawful requests from government authorities;

• Protect our legal rights;

• Investigate suspected fraud or unlawful activity;

• Prevent harm to customers or our business; or

• Establish or defend legal claims.

We will seek to limit such disclosures to information reasonably necessary for the relevant purpose.

14. International Data Transfers

Some of our service providers may operate outside the United Kingdom.

As a result, personal information may sometimes be transferred to or processed in other countries.

Where applicable data protection law requires safeguards for international transfers, we will take reasonable steps to ensure that appropriate protections are applied.

15. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, accidental loss, misuse, alteration, or disclosure.

Our security measures may include:

• Access controls;

• Secure website connections;

• Restricted access to customer information;

• Appropriate authentication procedures;

• Security monitoring; and

• Use of reputable service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices and account credentials.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information;

• The reason it was collected;

• The status of your customer relationship;

• Transaction and accounting requirements;

• Legal obligations;

• Fraud prevention requirements; and

• The need to establish or defend legal claims.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

17. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Request restriction of certain processing;

• Object to certain processing activities;

• Withdraw consent where processing is based on consent;

• Request certain information in a portable format; and

• Raise a concern with the relevant data protection authority.

These rights may be subject to applicable legal exceptions and limitations.

Stripe’s Privacy Center also notes that UK and EU customers can have data protection rights and that businesses using Stripe remain responsible for appropriately informing their customers about their own processing of customer data.

18. How to Make a Privacy Request

To submit a privacy-related request, please contact:

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409

For security purposes, we may need to verify your identity before completing certain requests involving personal information.

19. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

20. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms, or other third-party services.

We are not responsible for the privacy practices, security measures, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our products or services;

• Changes to website functionality;

• Changes to payment or delivery providers;

• Changes to our data practices; or

• Changes in applicable legal requirements.

Any revised version will be published on this page with an updated effective date where appropriate.

We recommend reviewing this page periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, personal information, cookies, payment information, or your privacy rights, please contact us.

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD PRESTON UNITED KINGDOM PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We will review privacy-related enquiries and respond within the timeframe required by applicable law.

Last Updated: September 29, 2026