Returns & Exchanges

Effective Date: September 29, 2026

At RAWCLIFFE MODE LTD, we want every customer to feel confident when purchasing from our online jewelry store.

This Returns & Exchanges Policy explains how to request a return, exchange, or refund for products purchased through rawcliffemode.net.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded or restricted.

1. About Us

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Website: rawcliffemode.net
Email: payment@rawcliffemode.net
Phone: +44 7737311409

2. Our Return Policy

If you purchase products from us online, you may have a statutory right to cancel your order without giving a reason within the applicable cancellation period.

For most online purchases of goods, UK consumer regulations provide a 14-day cancellation period beginning when the customer receives the goods. After notifying the trader of cancellation, the customer generally has a further 14 days to return the goods.

This statutory right is separate from any voluntary return or exchange service that we may offer.

3. How to Request a Return

Before sending an item back, please contact us at:

Email: payment@rawcliffemode.net

Please include:

• Your full name

• Order number

• Email address used for the order

• Product name

• Reason for the return, where applicable

• Whether you are requesting a refund or exchange

We will provide the relevant return instructions after reviewing your request.

Please do not send products to an address different from the return instructions we provide.

4. Condition of Returned Jewelry

Returned items should be handled with reasonable care.

Where you are exercising a statutory cancellation right, you may handle the product to the extent reasonably necessary to establish its nature, characteristics, and functioning, similar to how you could inspect it in a shop.

Please return jewelry, where reasonably possible:

• In its original condition

• With original packaging and accessories

• Without unnecessary signs of wear

• Without damage caused after delivery

• With any included product documentation

If the value of an item has been reduced because it was handled beyond what was reasonably necessary to inspect it, applicable law may allow the trader to account for that reduction in value.

5. Items That Are Faulty or Damaged

If your jewelry arrives faulty, damaged, or materially different from what was described, please contact us as soon as reasonably possible.

Please provide:

• Order number

• Description of the problem

• Photographs of the affected item

• Photographs of the packaging where relevant

We will review the issue and determine an appropriate resolution.

Depending on the circumstances and applicable consumer law, the available remedy may include repair, replacement, refund, or another appropriate solution.

Your statutory rights relating to faulty or defective goods are not affected by this policy.

6. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us before returning it.

We will review the order and provide appropriate return instructions.

Where we have supplied the wrong item, we will work with you to arrange an appropriate resolution.

7. Exchanges

We may offer exchanges where the requested replacement item is available.

To request an exchange, please contact:

payment@rawcliffemode.net

Include your order number and the item you would like to exchange.

An exchange may be subject to product availability. If the requested replacement is unavailable, we may instead arrange an appropriate refund where applicable.

Nothing in this section limits statutory cancellation or consumer rights.

8. Refunds

Once a return has been received and reviewed, we will process any applicable refund without undue delay.

For statutory cancellations, UK regulations generally require reimbursement no later than 14 days after the relevant return or evidence-of-return point. Refunds should normally be made using the same payment method used for the original transaction unless another method has been agreed with the customer.

We will not charge a separate fee for processing a statutory refund where prohibited by applicable law.

9. Original Delivery Costs

Where a customer exercises a statutory right to cancel an online goods contract, the refund generally includes the cost of the standard delivery option paid for the original order.

If the customer selected a more expensive delivery method, we are generally only required to reimburse the cost of the least expensive standard delivery option available.

10. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or another legal exception applies, the customer may be responsible for the direct cost of returning an item when exercising a statutory cancellation right, provided the customer was properly informed of this responsibility before purchase.

Where an item is returned because it is faulty, damaged, or incorrectly supplied, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

11. Return Address

For security and processing purposes, please contact us before sending a return.

We will provide the appropriate return instructions and address when your return request has been reviewed.

Do not send an unsolicited return to the company address shown below unless we have specifically instructed you to do so.

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

12. Proof of Return

We recommend using a tracked delivery service when returning an item.

Please retain your postage receipt and tracking information until your return has been successfully processed.

This may help us investigate a return if the package is delayed or cannot be located by the carrier.

13. Non-Returnable Situations

Certain products may be excluded from statutory cancellation rights where a specific legal exception applies.

For example, the cancellation right may not apply to goods that are made to the consumer’s specifications or clearly personalised, subject to the requirements of applicable law.

Any applicable exclusion will be communicated before purchase where required.

We will not use a general “no returns” rule to remove statutory rights that legally apply to customers.

14. Refund Processing Time

After an eligible return has been received, we will review the returned item and process the applicable refund.

Depending on your bank or payment provider, it may take additional time for a completed refund to appear in your account.

If you believe a refund has been processed but has not appeared after a reasonable period, please contact us.

15. Returns for International Orders

Customers outside the United Kingdom may be subject to additional shipping, customs, or import considerations when returning an order.

Before sending an international return, please contact us for instructions.

Any mandatory consumer rights applicable to the customer’s purchase remain unaffected.

16. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

payment@rawcliffemode.net

We will make reasonable efforts to accommodate cancellation requests received before dispatch.

If the order has already been dispatched, you may need to follow the applicable cancellation and returns procedure.

17. Refunds for Promotional Orders

If a returned item was purchased using a discount code, promotional offer, or other special pricing, the refund will be calculated based on the amount actually paid for the returned item, subject to applicable law and the terms of the relevant promotion.

Promotional conditions will not be used to restrict statutory consumer rights.

18. Responsibility for Returned Items

Customers should take reasonable care of products while they remain in their possession and while preparing them for return.

We recommend using suitable protective packaging to reduce the risk of damage during transportation.

If a returned item is damaged because of inadequate packaging or handling beyond what is reasonably necessary, applicable legal rules concerning diminished value may apply.

19. Consumer Rights

This policy does not replace or restrict your statutory consumer protections.

UK online customers generally have cancellation rights for distance contracts, including a 14-day period for many purchases of goods. Consumers may also have separate rights where goods are faulty, damaged, not as described, or otherwise fail to meet applicable legal standards.

Where a statutory right provides greater protection than this policy, the statutory right will apply.

20. Changes to This Policy

We may update this Returns & Exchanges Policy from time to time to reflect changes in our business practices, products, return procedures, or applicable legal requirements.

The latest version will be published on this page together with its effective date.

21. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact us:

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We aim to respond to return and refund enquiries as promptly as reasonably possible.

RAWCLIFFE MODE LTD
Effective Date: September 29, 2026