Shipping Policy

Effective Date: September 29, 2026

At RAWCLIFFE MODE LTD, we aim to provide a clear and reliable delivery experience for every customer.

This Shipping Policy explains how orders placed through rawcliffemode.net are processed, prepared, and delivered.

1. About Our Shipping Service

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We sell jewelry and related fashion accessories through our online store and arrange delivery to the shipping address provided during checkout.

2. Order Processing

Orders are normally processed after successful payment and order confirmation.

We make reasonable efforts to prepare orders promptly. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

If additional information is required to process an order, we may contact the customer using the contact details provided at checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances affecting transportation.

Where an estimated delivery timeframe is provided during checkout, that timeframe should be used as the primary delivery estimate for the order.

Delivery may occasionally take longer because of:

• Carrier delays

• Severe weather

• Public holidays

• Customs processing

• Incorrect or incomplete address information

• Transportation disruptions

• High seasonal demand

• Other circumstances outside our reasonable control

Unless another delivery period has been agreed with the customer, applicable UK consumer law provides that goods should generally be delivered without undue delay and no later than 30 days after the contract is made.

4. Shipping Charges

Available shipping methods and applicable delivery charges will be displayed during checkout before the order is completed.

Shipping costs may vary depending on:

• Delivery destination

• Order size or weight

• Selected delivery method

• Promotional shipping offers

• Other applicable delivery conditions

Customers will have the opportunity to review applicable shipping charges before completing payment.

5. Shipping Confirmation and Tracking

Once an order has been dispatched, we may send a shipping confirmation email to the email address provided during checkout.

Where tracking is available, the shipping confirmation may include a tracking number or tracking link provided by the relevant delivery carrier.

Tracking information may take some time to become active after the package has been handed to the carrier.

RAWCLIFFE MODE LTD is not responsible for delays in tracking updates caused by the carrier’s systems.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check:

• Full name

• House or building number

• Street name

• City or town

• Postal code

• Country

• Apartment, unit, or other relevant address information

If you notice an incorrect address shortly after placing an order, please contact us as soon as possible at payment@rawcliffemode.net.

We will make reasonable efforts to assist with address corrections before an order is dispatched. However, we cannot guarantee that an address can be changed after processing or dispatch.

7. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave delivery instructions, arrange another delivery attempt, or hold the parcel at an appropriate collection location.

Customers should follow the carrier’s instructions where applicable.

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or failure to collect it, please contact us so that we can review the available options.

Additional delivery charges may apply where a new shipment is requested due to information or circumstances attributable to the customer, subject to applicable law.

8. Delayed Deliveries

Although we work with delivery providers to support timely delivery, estimated delivery dates are not always guaranteed.

If your order has not arrived within the expected delivery period, please contact us at:

Email: payment@rawcliffemode.net
Phone: +44 7737311409

Please provide your order number and relevant delivery details so that we can investigate the shipment.

If an order is not delivered within a legally applicable or agreed delivery period, your statutory rights remain unaffected. Under UK law, specific remedies may apply depending on the circumstances of the delay.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

• Your delivery address

• A safe place specified for delivery

• With household members or building reception

• With neighbors where appropriate

• Any delivery instructions provided by the carrier

If the package still cannot be located, contact us so that we can review the delivery information and, where appropriate, contact the carrier.

We will make reasonable efforts to assist with delivery investigations.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the jewelry or other products inside the package appear damaged, contact us at payment@rawcliffemode.net and provide:

• Your order number

• A description of the damage

• Photographs of the package and affected product, where possible

This information may help us investigate the issue with the delivery provider and determine an appropriate resolution.

Your statutory rights relating to faulty or damaged goods are not affected by this Shipping Policy.

11. International Shipping

Where international delivery is available, shipping options and applicable charges will be displayed at checkout.

International deliveries may be affected by:

• Customs procedures

• Import requirements

• Local delivery regulations

• International transportation delays

• Public holidays in the destination country

Customers are responsible for providing accurate international delivery information.

Where applicable, customs duties, import taxes, or other charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.

12. Customs and Import Delays

For international orders, customs authorities may inspect or temporarily hold shipments.

RAWCLIFFE MODE LTD cannot control the processing time of customs authorities.

Any customs-related delay may therefore extend the estimated delivery timeframe.

Customers should comply with applicable customs or import requirements in their destination country.

13. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests before the order has been processed or dispatched.

Once an order has been dispatched, changes may no longer be possible and the customer may need to follow our Returns & Exchanges Policy.

Nothing in this section limits any cancellation or withdrawal rights provided by applicable consumer law.

14. Delivery to the Correct Recipient

Orders will be shipped to the delivery address entered during checkout.

Customers should ensure that someone is available to receive the package when required by the selected delivery service.

Where a carrier provides delivery confirmation, delivery information may be used to investigate questions concerning the shipment.

15. Delivery Problems and Customer Support

If you experience a delivery problem, please contact us with your order details.

Our customer support team can assist with matters including:

• Delivery status

• Tracking information

• Delayed orders

• Missing packages

• Damaged deliveries

• Incorrect delivery information

• Other shipping-related concerns

Customer Support

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409

16. Events Outside Our Reasonable Control

Delivery may occasionally be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruption, strikes, government restrictions, customs delays, widespread technical failures, or other significant disruptions.

Where such circumstances affect an order, we will make reasonable efforts to provide relevant information and assist customers where possible.

17. Consumer Rights

This Shipping Policy does not remove or restrict any statutory consumer rights that cannot legally be excluded.

UK consumer law provides protections relating to delivery and goods supplied by retailers. Where a retailer fails to deliver within an agreed timeframe or the applicable legal timeframe, consumers may have additional rights depending on the circumstances.

Nothing in this policy is intended to limit those rights.

18. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, carriers, business practices, or applicable legal requirements.

The latest version will be published on this page with its effective date.

19. Contact Us

If you have any questions about shipping or delivery, please contact us:

RAWCLIFFE MODE LTD
8 ST CHRISTOPHERS ROAD
PRESTON
UNITED KINGDOM
PR1 6NL

Email: payment@rawcliffemode.net
Phone: +44 7737311409
Website: rawcliffemode.net

We aim to respond to shipping enquiries as promptly as reasonably possible.

RAWCLIFFE MODE LTD
Effective Date: September 29, 2026